Search >200 quotes by theme… the perfect place to find that that key killer quote for a presentation
… short, sharp morality tales for managers – often to make you smile, and always to make you think.
podcast
…on management and personal development… new episodes weekly.
Our growing library of free resources includes series such as stories, articles, top ten tips and videos.
Use the resource finder to look for something specific, or just browse the full collection.
There are a number of ways in which we impact on other people, and one of the major ones is how we display ourselves through our body language. This pod explores the variety of ways our face, gestures, and posture can make all the difference…
The triangle identifies and links three key factors that together make the most impact on customer satisfaction: service, support and staff…
The five essential steps for dealing effectively with persistent and beligerent behaviour – a process that always leaves you, rather than them, in control…
This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.
You are confident – that’s the truth. The trouble is, you may not believe it. This pod helps you recognise the truth, and develop ways you can increase both the range and depth of your confidence, and overcome any barriers that may exist to being more confident.
… occasional goodies by email – free resources, early bird booking for free events, special offers, and our latest news.
*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.
