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Blog Posts

resource library

Our growing library of free resources includes series such as stories, articles, top ten tips and videos.

Use the resource finder to look for something specific, or just browse the full collection.

videos

body language

There are a number of ways in which we impact on other people, and one of the major ones is how we display ourselves through our body language. This pod explores the variety of ways our face, gestures, and posture can make all the difference…

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videos

consequence assertion

The five essential steps for dealing effectively with persistent and beligerent behaviour – a process that always leaves you, rather than them, in control…

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videos

standards, targets & excellence

This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.

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videos

confidence

You are confident – that’s the truth. The trouble is, you may not believe it. This pod helps you recognise the truth, and develop ways you can increase both the range and depth of your confidence, and overcome any barriers that may exist to being more confident.

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which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…