new quotes published daily… the perfect place to find that that key killer quote for a presentation
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models, acronyms, lorem ipsum etc et
models, acronyms, lorem ipsum etc etc
models, acronyms, lorem ipsum etc et
Practitioner and Master Practitioner qualifications, accredited by the Society of NLP
podcast
…on management and personal development… new episodes weekly.
new quotes published daily… the perfect place to find that that key killer quote for a presentation
book a free 30 minute coaching session now to discuss your needs and see if we’re the right fit
all our coaching packages are supplemented with free access to our extensive ‘pod’ library…
… podcast covering management and personal development themes.
Search >200 quotes by theme… the perfect place to find that that key killer quote for a presentation
… our take on a wide range of relevant themes from management and personal development to the best of what’s ‘out there’…
… short, sharp morality tales for managers – often to make you smile, and always to make you think.
… including monthly bitesize workshops; anyone can attend, but places are limited, so book now…
Our growing library of free resources includes series such as stories, articles, top ten tips and videos.
Use the resource finder to look for something specific, or just browse the full collection.
There are a number of styles available to managers – so how do you decide which one to choose for any given situation? This pod explains the three key factors that together, are likely to determine you management style.
When the other person’s behaviour is challenging, you need to respond effectively. This video shows you the options you have, and why some will serve you and the conversation better than others.
Whatever the provocation, you own your response. So the difference is mainly in your response, which you can do something about….
When the customer has a complaint, you need a way of having a first response that’s helpful and reassuring; this three step process will help you achieve this…
The customer service grid outlines the four key factors your organisation needs to get right to please and retain your customers – your core and ancillary services, and your standards and targets in each of these areas.
This video focuses on the gap between performance requirements and performance delivery, and, if there is a gap between the two, how to close it.
Why do conversations become challenging? There are three key factors that tend to be responsible = the situation, the other person, and yourself. This video explores these three factors…
There are a number of ways in which we impact on other people, and one of the major ones is how we display ourselves through our body language. This pod explores the variety of ways our face, gestures, and posture can make all the difference…
The triangle identifies and links three key factors that together make the most impact on customer satisfaction: service, support and staff…
The five essential steps for dealing effectively with persistent and beligerent behaviour – a process that always leaves you, rather than them, in control…
This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.
You are confident – that’s the truth. The trouble is, you may not believe it. This pod helps you recognise the truth, and develop ways you can increase both the range and depth of your confidence, and overcome any barriers that may exist to being more confident.
… occasional goodies by email – free resources, early bird booking for free events, special offers, and our latest news.
*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.