management styles triangle
17th January 2022
There are a number of styles available to managers – so how do you decide which one to choose for any given situation? This pod explains the three key factors that together, are likely to determine you management style.
time management
17th January 2022
Ten top tips to help you deal with key issues such as interruptions, emails, overload, deadlines, and opportunity costs
sorry, glad, sure
10th January 2022
When the customer has a complaint, you need a way of having a first response that’s helpful and reassuring; this three step process will help you achieve this…
the glass & the paper cup
8th January 2022
Which is the quality product, and why? and who decides – the customer or the provider? And does fit for purpose depend on use and context?
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