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strategy

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top tens

nudge theory

How an understanding of human behaviour – how we act, and why – can help you ‘nudge’ people towards or away from particular choices and outcomes…

open »
top ten tips - time management
top tens

time management

Ten top tips to help you deal with key issues such as interruptions, emails, overload, deadlines, and opportunity costs

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videos

customer service grid

The customer service grid outlines the four key factors your organisation needs to get right to please and retain your customers – your core and ancillary services, and your standards and targets in each of these areas.

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videos

mind the (performance) gap

This video focuses on the gap between performance requirements and performance delivery, and, if there is a gap between the two, how to close it.

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deckchairs on the titanic
storytelling

deckchairs on the Titanic

Even though the Titanic was sinking, stewards straightened the deckchairs and the band played on. Why? Apparently, attitude is everything, and can easily hijack reason and rational decision making…

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the fisherman
storytelling

the fisherman

Building a shipping fleet, or mending nets? Which is it to be? A tale of two different cultures, and what constitutes success.

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videos

standards, targets & excellence

This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.

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articles

the two faces of leadership…

Is leadership positional, or attributional? This article explores the case for each viewpoint – and of course, it can be a combination of both…

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top tens

managing effective meetings

Why oh why do so many meetings tie up so many people for so long for so little effect? This podcast provides some answers, and what you can do about it…

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motivation
top tens

motivation

Six key drivers, and four key inhibitors, that will determine how successfully motivated you are…and how you can support other’s motivation

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networking
top tens

networking

Do you have a networking strategy or budget? Do you know who to include or why? Do you know how to use and extend your network?

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top ten tips - coaching
top tens

coaching

What it is, and how to do it, including the importance of calibration, contamination and recap…

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Problem Solving

Who should attend, and why? Are you someone who starts every day with good intentions and a plan, but finds it is taken over with

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which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…