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top ten tips - being persuasive
top tens

being persuasive

Of course, you may be too busy to listen to this podcast…but you’ll regret it if you don’t – since then you’ll never know how useful these top ten tips would have been…

open »
14th March 2022
top tens

building rapport

Here are ten top tips to help you build and maintain positive relationships with those you work or socialise with, quickly and easily…

open »
28th February 2022
top ten tips - influencing skills
top tens

influencing skills

How to create a positive impression, and build credibility, likeability and affinity: all key factors to help you build and deliver positive influence consistently and authentically over time.

open »
24th January 2022
videos

customer service grid

The customer service grid outlines the four key factors your organisation needs to get right to please and retain your customers – your core and ancillary services, and your standards and targets in each of these areas.

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3rd January 2022
videos

challenging conversations: 3 key factors

Why do conversations become challenging? There are three key factors that tend to be responsible = the situation, the other person, and yourself. This video explores these three factors…

open »
13th December 2021
videos

confidence

You are confident – that’s the truth. The trouble is, you may not believe it. This pod helps you recognise the truth, and develop ways you can increase both the range and depth of your confidence, and overcome any barriers that may exist to being more confident.

open »
8th November 2021
top tens

storytelling

We all love good stories…and they are a really powerful and effective way of influencing, inspiring and shaping an audience’s emotions and potential responses…

open »
25th August 2020
top ten tips - thinking on your feet
top tens

thinking on your feet

When the pressure is on, and you get an unexpected and challenging question – how do you respond quickly and with confidence? Here’s how….

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20th February 2020
negotiation skills
top tens

negotiation skills

What we mean by ‘negotiation’; the negotiation matrix to help you prepare, and the key skills to help you deliver.

open »
16th September 2019
networking
top tens

networking

Do you have a networking strategy or budget? Do you know who to include or why? Do you know how to use and extend your network?

open »
10th February 2019

Quality Communication

Who should attend, and why? This programme falls into two halves: we will look firstly at a strategic, big picture approach to communication – who,

open »
5th December 2017

Soft Selling Skills

You may have staff who are not aware how much opportunity they have to sell your product or service; they do not regard themselves as

open »
5th December 2017

Storytelling for Leaders

Storytelling is perhaps the oldest tool to get key messages across in an entertaining way – and is a technique which is very much in

open »
5th December 2017

Writing Skills

Who should attend, and why? Do you enjoy writing?  Does a blank sheet of paper or screen intimidate or excite you?  This workshop is for

open »
5th December 2017

Influencing Skills

Who should attend, and why? Anyone who wishes to have a positive influence on others, and would welcome knowing how to do that in a

open »
29th November 2017

Management Styles

Who should attend, and why? Any manager, or aspiring manager, who has yet to receive training or development as a manager, or who wants a

open »
29th November 2017

Negotiation Skills

Who should attend, and why? This workshop is for anyone who wants to learn or brush up on their negotiation skills.  Many situations in work

open »
29th November 2017

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We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…