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performance

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top tens

receiving feedback

The other end of feedback…all feedback is useful, if you know how to use it. This podcast will help you make the best of any feedback you receive…

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the glass and paper cup
storytelling

the glass & the paper cup

Which is the quality product, and why? and who decides – the customer or the provider? And does fit for purpose depend on use and context?

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videos

mind the (performance) gap

This video focuses on the gap between performance requirements and performance delivery, and, if there is a gap between the two, how to close it.

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videos

standards, targets & excellence

This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.

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videos

confidence

You are confident – that’s the truth. The trouble is, you may not believe it. This pod helps you recognise the truth, and develop ways you can increase both the range and depth of your confidence, and overcome any barriers that may exist to being more confident.

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articles

high performers… saints or sinners?

You may have a high performer in your team.  In which case, you probably consider yourself to be very lucky.  But are you?  Whilst a high performer clearly provides benefits, they can also produce liabilities.  Here’s the case for and against…

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top tens

managing effective meetings

Why oh why do so many meetings tie up so many people for so long for so little effect? This podcast provides some answers, and what you can do about it…

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top ten tips - coaching
top tens

coaching

What it is, and how to do it, including the importance of calibration, contamination and recap…

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Nudge Theory

Who should attend Nudge Theory Training? Our Nudge Theory training course is for anyone who is intrigued by this theory, that suggests an understanding of

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Problem Solving

Who should attend, and why? Are you someone who starts every day with good intentions and a plan, but finds it is taken over with

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Performance Management

Who should attend, and why Anyone who is responsible for the performance of others.  This workshop will help you set SMART objectives, Key Performance Indicators,

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Personal Effectiveness

Who should attend, and why? Do you struggle to complete or finish tasks?  Do you have great ideas and intentions, but fail to see them

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Management Styles

Who should attend, and why? Any manager, or aspiring manager, who has yet to receive training or development as a manager, or who wants a

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Motivation

Who should attend, and why? Who decides how motivated you and your workforce are?  What helps, and what hinders?  Without doubt, motivation is a crucial

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which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…