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coaching

what it is, and how to do it, including the importance of calibration, contamination and recap…

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1st November 2019
top tens

challenging conversations

the three key factors that make conversations challenging, including context, the other person’s behaviour, and you – and your attitude. Also what to do about it – before, during and afterwards

open »
16th August 2019
top tens

wellbeing

Ten ideas to help you look after your physical, mental and emotional wellbeing

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24th July 2019

Customer Service: Front Line Skills

Who should attend, and why? This one-day programme is for any customer-facing employee, and that includes internal as well as external customers.  It will focus specifically on core skills, that

open »
11th February 2018

Stress Management

This course will show you what you can do, simply and positively, to prevent stress occurring in the first place, then manage it effectively if it does occur.  The course

open »
5th December 2017

Challenging Conversations

Who should attend, and why? This one day workshop is for anyone facing a 1-1 conversation which might be tricky, and who wants a number of strategies, tools, tactic and

open »
29th November 2017

Growth Mindset

Who should attend, and why? Anyone who is interested in developing a more positive, can do attitude, or (perhaps as important) helping others to do so – staff, colleagues, family…

open »
29th November 2017

It’s All In The Mind …

Who should attend, and why? This one-day workshop focuses on the powerful impact the mind has on everything we feel, think, say and do – and offers key strategies to

open »
29th November 2017

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Themes
appraisal (15) blame (6) challenging conversations (19) change (24) coaching (24) communication (32) creativity (8) culture (14) customer service (5) delegation (2) emotions (13) entrepreneurship (14) habits (14) health (7) identity (4) influence (20) innovation (11) language (24) leadership (17) learning (11) management (15) meetings (10) mindset (31) motivation (25) negativity (10) negotiation (9) nudge theory (10) overload (5) performance (12) personal effectiveness (40) poor performance (7) presentations (8) prioritising (7) problem solving (32) resilience (9) resourcefulness (19) selling (9) storytelling (12) strategy (18) stress (8) teams (3) time management (8) uncertainty (13) values (16) wellbeing (3)
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We know it’s a faff
And a bit of a pain;
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Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…