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management

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videos

management styles triangle

There are a number of styles available to managers – so how do you decide which one to choose for any given situation? This pod explains the three key factors that together, are likely to determine you management style.

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top ten tips - time management
top tens

time management

Ten top tips to help you deal with key issues such as interruptions, emails, overload, deadlines, and opportunity costs

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videos

customer service grid

The customer service grid outlines the four key factors your organisation needs to get right to please and retain your customers – your core and ancillary services, and your standards and targets in each of these areas.

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videos

mind the (performance) gap

This video focuses on the gap between performance requirements and performance delivery, and, if there is a gap between the two, how to close it.

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alignment

This video addresses how aligned any staff member is with their organisation’s practice and values – and what either can do about it if that happens….

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videos

challenging conversations: 3 key factors

Why do conversations become challenging? There are three key factors that tend to be responsible = the situation, the other person, and yourself. This video explores these three factors…

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deckchairs on the titanic
storytelling

deckchairs on the Titanic

Even though the Titanic was sinking, stewards straightened the deckchairs and the band played on. Why? Apparently, attitude is everything, and can easily hijack reason and rational decision making…

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articles

high performers… saints or sinners?

You may have a high performer in your team.  In which case, you probably consider yourself to be very lucky.  But are you?  Whilst a high performer clearly provides benefits, they can also produce liabilities.  Here’s the case for and against…

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the barometer
storytelling

the barometer

Why creativity and invention may not be supported under some cultures – another example to support Sir Ken Robinson’s case for ‘Do Schools Kill Creativity’

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articles

what humans need most…

The case for nourishment: to feel valued and valuable, and to be recognised and acknowledged for contribution and worth – especially if we don’t do it well for ourselves…

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articles

the two faces of leadership…

Is leadership positional, or attributional? This article explores the case for each viewpoint – and of course, it can be a combination of both…

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top ten tips - time management
top tens

time management

Ten top tips to help you deal with key issues such as interruptions, emails, overload, deadlines, and opportunity costs

open »

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*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…