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leadership

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videos

standards, targets & excellence

This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.

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articles

the two faces of leadership…

Is leadership positional, or attributional? This article explores the case for each viewpoint – and of course, it can be a combination of both…

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Resilient Leadership

Is resilience innate, or can you develop it? We believe it is both, and this one-day programme will help you assess your current mental and

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Storytelling for Leaders

Storytelling is perhaps the oldest tool to get key messages across in an entertaining way – and is a technique which is very much in

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Strategic Thinking

This course will clarify what Strategic Thinking actually means and also will help you to assess your own skills in this area. You will gain

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Performance Management

Who should attend, and why Anyone who is responsible for the performance of others.  This workshop will help you set SMART objectives, Key Performance Indicators,

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Personal Effectiveness

Who should attend, and why? Do you struggle to complete or finish tasks?  Do you have great ideas and intentions, but fail to see them

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Powerful Presentations

Who should attend, and why? Anyone who currently gives, or might have to give, presentations, and wants to improve – especially in terms of making

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Managing Uncertainty

Who should attend, and why? This one-day workshop will change that point of view: it will offer strategies and suggestions for making the best of,

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Management Styles

Who should attend, and why? Any manager, or aspiring manager, who has yet to receive training or development as a manager, or who wants a

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Being Enterprising

This one day workshop will provide you with a 5-step model to help you and your key teams be more effectively enterprising. Who should attend,

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which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…