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videos

management styles triangle

There are a number of styles available to managers – so how do you decide which one to choose for any given situation? This pod explains the three key factors that together, are likely to determine you management style.

open »
7th April 2022
top ten tips - being persuasive
top tens

being persuasive

Of course, you may be too busy to listen to this podcast…but you’ll regret it if you don’t – since then you’ll never know how useful these top ten tips would have been…

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14th March 2022
top tens

being resilient

How to personally make the best of any difficult situation, and be better prepared for the next one…

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7th March 2022
top tens

building rapport

Here are ten top tips to help you build and maintain positive relationships with those you work or socialise with, quickly and easily…

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28th February 2022
top tens

receiving feedback

The other end of feedback…all feedback is useful, if you know how to use it. This podcast will help you make the best of any feedback you receive…

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14th February 2022
top ten tips - influencing skills
top tens

influencing skills

How to create a positive impression, and build credibility, likeability and affinity: all key factors to help you build and deliver positive influence consistently and authentically over time.

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24th January 2022

alignment

This video addresses how aligned any staff member is with their organisation’s practice and values – and what either can do about it if that happens….

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13th December 2021
deckchairs on the titanic
storytelling

deckchairs on the Titanic

Even though the Titanic was sinking, stewards straightened the deckchairs and the band played on. Why? Apparently, attitude is everything, and can easily hijack reason and rational decision making…

open »
8th December 2021
blog

top 10 Linkedin posts of 2021

Photo of 8 spitfire pilots who fought in the Battle of Britain… Out walking with her husband, Winston, Clementine noticed a street sweeper who had

open »
5th December 2021
videos

standards, targets & excellence

This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.

open »
15th November 2021
top tens

positive mental attitude

Be mentally where you want to be… It’s all in the mind… 10 tips to help you transform you attitude and create a positive outlook.

open »
5th February 2021

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appraisal (22) blame (12) challenging conversations (33) change (36) coaching (28) communication (48) creativity (10) culture (26) customer service (15) emotions (19) entrepreneurship (24) habits (16) health (8) identity (9) influence (29) innovation (16) inter-personal skills (16) language (29) leadership (33) learning (16) management (31) meetings (13) mindset (37) motivation (28) negativity (12) negotiation (14) nudge theory (10) overload (9) performance (19) personal effectiveness (49) poor performance (13) presentations (17) prioritising (10) problem solving (37) resilience (15) resourcefulness (20) selling (18) storytelling (20) strategy (24) stress (13) teams (7) time management (10) uncertainty (16) values (17) wellbeing (8)
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We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…