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storytelling

Annie Hall

a brilliant and funny demonstration of the difference between experience and meaning – and how the fact can be the same, but the perception and interpretation be very different!

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top tens

coaching

what it is, and how to do it, including the importance of calibration, contamination and recap…

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micro behaviours
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micro behaviours

the little things that make a big difference: the words and language you use; your voice – its tempo and tone; and your body language…

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networking
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networking

do you have a networking strategy or budget? Do you know who to include or why? Do you know how to use and extend your network?

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negotiation skills
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negotiation skills

what we mean by ‘negotiation’; the negotiation matrix to help you prepare, and the key skills to help you deliver…

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top tens

challenging conversations

the three key factors that make conversations challenging, including context, the other person’s behaviour, and you – and your attitude. Also what to do about it – before, during and afterwards

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Report Writing

Who should attend, and why? Anyone who writes reports, documents or extended letters, and who wants to improve. Outcomes: By the end of the course you will Identify the 7

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Customer Service: Front Line Skills

Who should attend, and why? This one-day programme is for any customer-facing employee, and that includes internal as well as external customers.  It will focus specifically on core skills, that

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Quality Communication

Who should attend, and why? This programme falls into two halves: we will look firstly at a strategic, big picture approach to communication – who, what, how, when, where and

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Soft Selling Skills

You may have staff who are not aware how much opportunity they have to sell your product or service; they do not regard themselves as sales staff – and would

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Storytelling for Leaders

Storytelling is perhaps the oldest tool to get key messages across in an entertaining way – and is a technique which is very much in favour today. Who should attend

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Writing Skills

Who should attend, and why? Do you enjoy writing?  Does a blank sheet of paper or screen intimidate or excite you?  This workshop is for anyone who wants to improve

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Personal Effectiveness

Who should attend, and why? Do you struggle to complete or finish tasks?  Do you have great ideas and intentions, but fail to see them through?  Are you in danger

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Challenging Conversations

Who should attend, and why? This one day workshop is for anyone facing a 1-1 conversation which might be tricky, and who wants a number of strategies, tools, tactic and

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Emotional Intelligence

Who should attend, and why? Some people have high intellectual intelligence, but lack the basic interpersonal skills to make them truly effective.  This one-day workshop is for anyone who wants

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which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…