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top tens

building rapport

Here are ten top tips to help you build and maintain positive relationships with those you work or socialise with, quickly and easily…

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top ten tips - giving feedback
top tens

giving feedback

How to decide what to say when giving feedback, and how to say it… So that the impact is positive and effective for everyone involved.

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videos

sorry, glad, sure

When the customer has a complaint, you need a way of having a first response that’s helpful and reassuring; this three step process will help you achieve this…

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all right
storytelling

all right?

A humorous example of language ambiguity, and the difference between experience and the meaning given to it – plus how lucky can you be!

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victory in defeat
storytelling

victory In defeat

A brilliant example of a reframe, resilience and a positive mindset: Greg Norman talking to the press after a disastrous round of golf…

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annie hall cover
storytelling

Annie Hall

A brilliant and funny demonstration of the difference between experience and meaning – and how the fact can be the same, but the perception and interpretation be very different!

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top ten tips - writing effectively
top tens

writing effectively

Simple tips to improve your writing skills, avoid common mistakes and communicate more effectively.

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top tens

storytelling

We all love good stories…and they are a really powerful and effective way of influencing, inspiring and shaping an audience’s emotions and potential responses…

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negotiation skills
top tens

negotiation skills

What we mean by ‘negotiation’; the negotiation matrix to help you prepare, and the key skills to help you deliver.

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micro behaviours
top tens

micro behaviours

The little things that make a big difference: the words and language you use; your voice – its tempo and tone; and your body language…

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networking
top tens

networking

Do you have a networking strategy or budget? Do you know who to include or why? Do you know how to use and extend your network?

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Report Writing

Who should attend, and why? Anyone who writes reports, documents or extended letters, and who wants to improve. Outcomes: By the end of the course

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Quality Communication

Who should attend, and why? This programme falls into two halves: we will look firstly at a strategic, big picture approach to communication – who,

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Soft Selling Skills

You may have staff who are not aware how much opportunity they have to sell your product or service; they do not regard themselves as

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which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…