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top ten tips - being persuasive
top tens

being persuasive

Of course, you may be too busy to listen to this podcast…but you’ll regret it if you don’t – since then you’ll never know how useful these top ten tips would have been…

open »
top tens

being resilient

How to personally make the best of any difficult situation, and be better prepared for the next one…

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top tens

receiving feedback

The other end of feedback…all feedback is useful, if you know how to use it. This podcast will help you make the best of any feedback you receive…

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top ten tips - influencing skills
top tens

influencing skills

How to create a positive impression, and build credibility, likeability and affinity: all key factors to help you build and deliver positive influence consistently and authentically over time.

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the glass and paper cup
storytelling

the glass & the paper cup

Which is the quality product, and why? and who decides – the customer or the provider? And does fit for purpose depend on use and context?

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videos

customer service grid

The customer service grid outlines the four key factors your organisation needs to get right to please and retain your customers – your core and ancillary services, and your standards and targets in each of these areas.

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videos

standards, targets & excellence

This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.

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videos

confidence

You are confident – that’s the truth. The trouble is, you may not believe it. This pod helps you recognise the truth, and develop ways you can increase both the range and depth of your confidence, and overcome any barriers that may exist to being more confident.

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the barometer
storytelling

the barometer

Why creativity and invention may not be supported under some cultures – another example to support Sir Ken Robinson’s case for ‘Do Schools Kill Creativity’

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articles

entrepreneurship

The CRATE experiment: how 42 separate businesses not only work in the same space, but collaboratively as a learning collective, sharing business ideas and experiences…

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top tens

storytelling

We all love good stories…and they are a really powerful and effective way of influencing, inspiring and shaping an audience’s emotions and potential responses…

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motivation
top tens

motivation

Six key drivers, and four key inhibitors, that will determine how successfully motivated you are…and how you can support other’s motivation

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networking
top tens

networking

Do you have a networking strategy or budget? Do you know who to include or why? Do you know how to use and extend your network?

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which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…