Search >200 quotes by theme… the perfect place to find that that key killer quote for a presentation
… short, sharp morality tales for managers – often to make you smile, and always to make you think.
podcast
…on management and personal development… new episodes weekly.
archive heading? + general how to search the site
The triangle identifies and links three key factors that together make the most impact on customer satisfaction: service, support and staff…
This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.
You are confident – that’s the truth. The trouble is, you may not believe it. This pod helps you recognise the truth, and develop ways you can increase both the range and depth of your confidence, and overcome any barriers that may exist to being more confident.
Why creativity and invention may not be supported under some cultures – another example to support Sir Ken Robinson’s case for ‘Do Schools Kill Creativity’
The CRATE experiment: how 42 separate businesses not only work in the same space, but collaboratively as a learning collective, sharing business ideas and experiences…
Six key drivers, and four key inhibitors, that will determine how successfully motivated you are…and how you can support other’s motivation
Do you have a networking strategy or budget? Do you know who to include or why? Do you know how to use and extend your network?
Is resilience innate, or can you develop it? We believe it is both, and this one-day programme will help you assess your current mental and
Who should attend, and why? Anyone who currently gives, or might have to give, presentations, and wants to improve – especially in terms of making
Who should attend, and why? For any manager who feels their current resource base is inadequate, and wants a better way of achieving more with
Who should attend, and why? In thinking terms, staying as we are will not get us where we want to be. As Einstein said: “we
Who should attend, and why? Who decides how motivated you and your workforce are? What helps, and what hinders? Without doubt, motivation is a crucial
This one day workshop will provide you with a 5-step model to help you and your key teams be more effectively enterprising. Who should attend,
… occasional goodies by email – free resources, early bird booking for free events, special offers, and our latest news.
*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.
