what are you looking for?

  • workshop format:

  • themes:

  • sort results by:

can we help you find something?

customer service

search results

archive heading? + general how to search the site

videos

body language

There are a number of ways in which we impact on other people, and one of the major ones is how we display ourselves through our body language. This pod explores the variety of ways our face, gestures, and posture can make all the difference…

open »
videos

consequence assertion

The five essential steps for dealing effectively with persistent and beligerent behaviour – a process that always leaves you, rather than them, in control…

open »
videos

standards, targets & excellence

This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.

open »
micro behaviours
top tens

micro behaviours

The little things that make a big difference: the words and language you use; your voice – its tempo and tone; and your body language…

open »

Soft Selling Skills

You may have staff who are not aware how much opportunity they have to sell your product or service; they do not regard themselves as

open »

Strategic Thinking

This course will clarify what Strategic Thinking actually means and also will help you to assess your own skills in this area. You will gain

open »

which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…