new quotes published daily… the perfect place to find that that key killer quote for a presentation
models, acronyms, lorem ipsum etc etc
models, acronyms, lorem ipsum etc et
models, acronyms, lorem ipsum etc etc
models, acronyms, lorem ipsum etc et
Practitioner and Master Practitioner qualifications, accredited by the Society of NLP
podcast
…on management and personal development… new episodes weekly.
new quotes published daily… the perfect place to find that that key killer quote for a presentation
book a free 30 minute coaching session now to discuss your needs and see if we’re the right fit
all our coaching packages are supplemented with free access to our extensive ‘pod’ library…
… podcast covering management and personal development themes.
Search >200 quotes by theme… the perfect place to find that that key killer quote for a presentation
… our take on a wide range of relevant themes from management and personal development to the best of what’s ‘out there’…
… short, sharp morality tales for managers – often to make you smile, and always to make you think.
… including monthly bitesize workshops; anyone can attend, but places are limited, so book now…
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When the other person’s behaviour is challenging, you need to respond effectively. This video shows you the options you have, and why some will serve you and the conversation better than others.
Whatever the provocation, you own your response. So the difference is mainly in your response, which you can do something about….
When the customer has a complaint, you need a way of having a first response that’s helpful and reassuring; this three step process will help you achieve this…
Which is the quality product, and why? and who decides – the customer or the provider? And does fit for purpose depend on use and context?
The customer service grid outlines the four key factors your organisation needs to get right to please and retain your customers – your core and ancillary services, and your standards and targets in each of these areas.
Why do conversations become challenging? There are three key factors that tend to be responsible = the situation, the other person, and yourself. This video explores these three factors…
There are a number of ways in which we impact on other people, and one of the major ones is how we display ourselves through our body language. This pod explores the variety of ways our face, gestures, and posture can make all the difference…
The triangle identifies and links three key factors that together make the most impact on customer satisfaction: service, support and staff…
The five essential steps for dealing effectively with persistent and beligerent behaviour – a process that always leaves you, rather than them, in control…
This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.
The little things that make a big difference: the words and language you use; your voice – its tempo and tone; and your body language…
Who should attend, and why? This one-day programme establishes why customer service is important, and how as a strategic manager, you can create high and
Who should attend, and why? This one-day programme is for any customer-facing employee, and that includes internal as well as external customers. It will focus
You may have staff who are not aware how much opportunity they have to sell your product or service; they do not regard themselves as
This course will clarify what Strategic Thinking actually means and also will help you to assess your own skills in this area. You will gain
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*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.