Search >200 quotes by theme… the perfect place to find that that key killer quote for a presentation
… short, sharp morality tales for managers – often to make you smile, and always to make you think.
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…on management and personal development… new episodes weekly.
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There are a number of ways in which we impact on other people, and one of the major ones is how we display ourselves through our body language. This pod explores the variety of ways our face, gestures, and posture can make all the difference…
The triangle identifies and links three key factors that together make the most impact on customer satisfaction: service, support and staff…
The five essential steps for dealing effectively with persistent and beligerent behaviour – a process that always leaves you, rather than them, in control…
This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.
The little things that make a big difference: the words and language you use; your voice – its tempo and tone; and your body language…
Who should attend, and why? This one-day programme establishes why customer service is important, and how as a strategic manager, you can create high and
Who should attend, and why? This one-day programme is for any customer-facing employee, and that includes internal as well as external customers. It will focus
You may have staff who are not aware how much opportunity they have to sell your product or service; they do not regard themselves as
This course will clarify what Strategic Thinking actually means and also will help you to assess your own skills in this area. You will gain
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*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.
