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top ten tips - being persuasive
top tens

being persuasive

Of course, you may be too busy to listen to this podcast…but you’ll regret it if you don’t – since then you’ll never know how useful these top ten tips would have been…

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top tens

building rapport

Here are ten top tips to help you build and maintain positive relationships with those you work or socialise with, quickly and easily…

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top tens

nudge theory

How an understanding of human behaviour – how we act, and why – can help you ‘nudge’ people towards or away from particular choices and outcomes…

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top tens

receiving feedback

The other end of feedback…all feedback is useful, if you know how to use it. This podcast will help you make the best of any feedback you receive…

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top ten tips - giving feedback
top tens

giving feedback

How to decide what to say when giving feedback, and how to say it… So that the impact is positive and effective for everyone involved.

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top ten tips - challenging conversations
top tens

challenging conversations

The three key factors that make conversations challenging, including context, the other person’s behaviour, and you – and your attitude. Also what to do about it – before, during and afterwards

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top ten tips - influencing skills
top tens

influencing skills

How to create a positive impression, and build credibility, likeability and affinity: all key factors to help you build and deliver positive influence consistently and authentically over time.

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videos

sorry, glad, sure

When the customer has a complaint, you need a way of having a first response that’s helpful and reassuring; this three step process will help you achieve this…

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the glass and paper cup
storytelling

the glass & the paper cup

Which is the quality product, and why? and who decides – the customer or the provider? And does fit for purpose depend on use and context?

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all right
storytelling

all right?

A humorous example of language ambiguity, and the difference between experience and the meaning given to it – plus how lucky can you be!

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videos

challenging conversations: 3 key factors

Why do conversations become challenging? There are three key factors that tend to be responsible = the situation, the other person, and yourself. This video explores these three factors…

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videos

body language

There are a number of ways in which we impact on other people, and one of the major ones is how we display ourselves through our body language. This pod explores the variety of ways our face, gestures, and posture can make all the difference…

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blog

top 10 Linkedin posts of 2021

Photo of 8 spitfire pilots who fought in the Battle of Britain… Out walking with her husband, Winston, Clementine noticed a street sweeper who had

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videos

consequence assertion

The five essential steps for dealing effectively with persistent and beligerent behaviour – a process that always leaves you, rather than them, in control…

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annie hall cover
storytelling

Annie Hall

A brilliant and funny demonstration of the difference between experience and meaning – and how the fact can be the same, but the perception and interpretation be very different!

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how to catch a monkey
storytelling

how to catch a monkey

A metaphor for how failing to let go will keep you trapped – so don’t let life make a monkey out of you…!

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articles

every cloud… the upside of lockdown

No one would have wished for coronavirus and its terrible effects…but there have been unforeseen consequences that are positive and valued. This research article identifies many of them…

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which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…