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challenging conversations

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top ten tips - being persuasive
top tens

being persuasive

Of course, you may be too busy to listen to this podcast…but you’ll regret it if you don’t – since then you’ll never know how useful these top ten tips would have been…

open »
14th March 2022
top tens

building rapport

Here are ten top tips to help you build and maintain positive relationships with those you work or socialise with, quickly and easily…

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28th February 2022
top tens

receiving feedback

The other end of feedback…all feedback is useful, if you know how to use it. This podcast will help you make the best of any feedback you receive…

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14th February 2022
top ten tips - giving feedback
top tens

giving feedback

How to decide what to say when giving feedback, and how to say it… So that the impact is positive and effective for everyone involved.

open »
7th February 2022
top ten tips - challenging conversations
top tens

challenging conversations

The three key factors that make conversations challenging, including context, the other person’s behaviour, and you – and your attitude. Also what to do about it – before, during and afterwards

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31st January 2022
top ten tips - influencing skills
top tens

influencing skills

How to create a positive impression, and build credibility, likeability and affinity: all key factors to help you build and deliver positive influence consistently and authentically over time.

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24th January 2022
videos

sorry, glad, sure

When the customer has a complaint, you need a way of having a first response that’s helpful and reassuring; this three step process will help you achieve this…

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10th January 2022
all right
storytelling

all right?

A humorous example of language ambiguity, and the difference between experience and the meaning given to it – plus how lucky can you be!

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23rd December 2021
videos

challenging conversations: 3 key factors

Why do conversations become challenging? There are three key factors that tend to be responsible = the situation, the other person, and yourself. This video explores these three factors…

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13th December 2021
videos

body language

There are a number of ways in which we impact on other people, and one of the major ones is how we display ourselves through our body language. This pod explores the variety of ways our face, gestures, and posture can make all the difference…

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6th December 2021
the fisherman
storytelling

the fisherman

Building a shipping fleet, or mending nets? Which is it to be? A tale of two different cultures, and what constitutes success.

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23rd November 2021
videos

consequence assertion

The five essential steps for dealing effectively with persistent and beligerent behaviour – a process that always leaves you, rather than them, in control…

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22nd November 2021
videos

confidence

You are confident – that’s the truth. The trouble is, you may not believe it. This pod helps you recognise the truth, and develop ways you can increase both the range and depth of your confidence, and overcome any barriers that may exist to being more confident.

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8th November 2021

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We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…