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videos

management styles triangle

There are a number of styles available to managers – so how do you decide which one to choose for any given situation? This pod explains the three key factors that together, are likely to determine you management style.

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top tens

receiving feedback

The other end of feedback…all feedback is useful, if you know how to use it. This podcast will help you make the best of any feedback you receive…

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top ten tips - giving feedback
top tens

giving feedback

How to decide what to say when giving feedback, and how to say it… So that the impact is positive and effective for everyone involved.

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top ten tips - challenging conversations
top tens

challenging conversations

The three key factors that make conversations challenging, including context, the other person’s behaviour, and you – and your attitude. Also what to do about it – before, during and afterwards

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the glass and paper cup
storytelling

the glass & the paper cup

Which is the quality product, and why? and who decides – the customer or the provider? And does fit for purpose depend on use and context?

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videos

mind the (performance) gap

This video focuses on the gap between performance requirements and performance delivery, and, if there is a gap between the two, how to close it.

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alignment

This video addresses how aligned any staff member is with their organisation’s practice and values – and what either can do about it if that happens….

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videos

standards, targets & excellence

This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.

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articles

high performers… saints or sinners?

You may have a high performer in your team.  In which case, you probably consider yourself to be very lucky.  But are you?  Whilst a high performer clearly provides benefits, they can also produce liabilities.  Here’s the case for and against…

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finding the lever
storytelling

finding the lever

How understanding someone’s key motivation and drivers can help convert repetitive failure to instant success…so focus on what they want, rather than just what you want…

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articles

the two faces of leadership…

Is leadership positional, or attributional? This article explores the case for each viewpoint – and of course, it can be a combination of both…

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motivation
top tens

motivation

Six key drivers, and four key inhibitors, that will determine how successfully motivated you are…and how you can support other’s motivation

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top ten tips - coaching
top tens

coaching

What it is, and how to do it, including the importance of calibration, contamination and recap…

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Problem Solving

Who should attend, and why? Are you someone who starts every day with good intentions and a plan, but finds it is taken over with

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which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…