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videos

standards, targets & excellence

This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.

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articles

high performers… saints or sinners?

You may have a high performer in your team.  In which case, you probably consider yourself to be very lucky.  But are you?  Whilst a high performer clearly provides benefits, they can also produce liabilities.  Here’s the case for and against…

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finding the lever
storytelling

finding the lever

How understanding someone’s key motivation and drivers can help convert repetitive failure to instant success…so focus on what they want, rather than just what you want…

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articles

the two faces of leadership…

Is leadership positional, or attributional? This article explores the case for each viewpoint – and of course, it can be a combination of both…

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negotiation skills
top tens

negotiation skills

What we mean by ‘negotiation’; the negotiation matrix to help you prepare, and the key skills to help you deliver…

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top ten tips - challenging conversations
top tens

challenging conversations

The three key factors that make conversations challenging, including context, the other person’s behaviour, and you – and your attitude. Also what to do about it – before, during and afterwards

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motivation
top tens

motivation

Six key drivers, and four key inhibitors, that will determine how successfully motivated you are…and how you can support other’s motivation

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top ten tips - coaching
top tens

coaching

What it is, and how to do it, including the importance of calibration, contamination and recap…

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Problem Solving

Who should attend, and why? Are you someone who starts every day with good intentions and a plan, but finds it is taken over with

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Performance Management

Who should attend, and why Anyone who is responsible for the performance of others.  This workshop will help you set SMART objectives, Key Performance Indicators,

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Challenging Conversations

Who should attend, and why? This one day workshop is for anyone facing a 1-1 conversation which might be tricky, and who wants a number

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Learning How To Learn

Who should attend, and why? Anyone who wants to find out how they learn (best), and how they can improve their approach to learning, and

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which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…