coaching playbookC

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The coaching playbook is effective’s A-Z of bite-sized tools, tips and techniques for coaches, managers – and even for your own personal development.

This is a technique that helps you as coach look for and detect a change in the client, that might signal that the client is ‘changing’: for example:

reflecting on something (new) for the first time
going through an emotional or mood change
feeling different

The technique consists of 4 potential stages:

at the outset, notice how the client is, in their ‘pre-discussion’ state; in other words, benchmark the client’s starting ‘presentation of self’: how they are sitting; how relaxed (or not) they are; their tone and pace of voice; how engaged or in rapport they are
notice ANY significant change to this benchmarked state
consider immediately what has just happened or been said, which might have triggered this change
if it seems worthwhile, bring the change to the client’s attention; ask if they’d noticed it too, and ask if there was any reason for such a change.


Coach message: establish your own benchmarked ‘state’ at the outset; how do you want to look, sound and act in the 1-1 session.  In noticing the change, NEVER assume you know what has brought the change about, or what it means.  Notice it, and if you want to know what caused it, and what it means – ask!

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Live Poll - Mitsubishi - 06/21 - Lift Off


We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…