share this page
Share on facebook
Share on twitter
Share on linkedin

1:  be clear about your issues: if you are calling the meeting, think through what your issues and concerns are – you will need to be specific, and have evidence

2: know what outcome you want/prefer: know what for you would be a satisfactory outcome

3: anticipate their reactions: how might they react; what might be their objections?  Put yourself in their shoes, then mentally address their concerns, before you have the meeting – ie what will be your response to any likely objections?

4: avoid ‘us/them’: don’t make it a battleground.  Seek and agree common ground or principles at the outset.  Also this helps create a positive dialogue – “can we agree…?”  “so we both believe…”

5: acknowledge and build on their strengths and assets: keep the issue in perspective – confirm what’s good about them, their performance, your relationship

6: consider, identify and acknowledge your contribution to the difficulty: it takes two to tango….what have you done, or not done, that has led to this point, this conversation needing to occur?

7: ask ‘what would it take?’: if they seem reluctant to accept or move, ask them what it would take to get their movement or buy in…this changes the dynamic, from simple resistance to contributing a solution

8: focus on consequences, not just behaviour: people are often more persuaded by the consequences of their action, rather than any focus on the action itself.  Consequences are where the reasons for change lie

9: stay professional: manage your emotions, your tone of voice, and your behaviour; stay calm throughout

10: what next? if there is complete resistance and inflexibility from the other person, despite your best efforts, then know what you will say to close the meeting, to avoid stalemate – ie what you will do next

which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

how to check availability

Simply start the booking process and select the service which you are interested in. This will show you a calendar with available dates.
You are not required to pay at the point of booking, so if you would like to reserve a workshop date, please feel free to book and pay by invoice later.

booking multiple sessions

You can schedule multiple bookings of a single type (e.g. multiple coaching sessions), however to schedule a different type of booking, please repeat the scheduling process.

payment options

You have two payment options when booking. You can choose to pay by card at the point of booking, or to pay later by invoice (BACS).

(All prices shown during booking include VAT at 20%)

How To Check Availability

Simply start the booking process and select the service which you are interested in. This will show you a calendar with available dates.
You are not required to pay at the point of booking, so if you would like to reserve a workshop date, please feel free to book and pay by invoice later.

Booking Multiple Sessions

You can schedule multiple bookings of a single type (e.g. multiple coaching sessions), however to schedule a different type of booking, please repeat the scheduling process.

Payment Options

You have two payment options when booking. You can choose to pay by card at the point of booking, or to pay later by invoice (BACS).

(All prices shown during booking include VAT at 20%)

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

workshop feedback

would you recommend this workshop?*
Brilliant... Can you tell us why?*
Can you help us improve?
Are we missing something?
If you'd prefer to submit your feedback anonymously, just leave the following fields blank
first name
surname
User e-mail
(optional - leave blank for anonymous feedback)

if you would prefer to leave feedback anonymously, just leave the name and email fields at the end blank.