Here’s what some of the participants said about a customer service training day I delivered earlier this week:

“Awesome training. Thoroughly enjoyable and though provoking…it helps to talk ideas through. The models are really easy to understand and apply.”

“Very well delivered, kept my interest throughout the day…enjoyable.”

“Would be interested in attending other training delivered by Arnie.”

“An informative and inspirational course. Lots to think about. His course should be delivered to all services in local authorities and management teams.”

If you’d like further details of this programme, or others you might have in mind, please contact me at