Had this lovely email today, from someone who’d just completed my one day ‘challenging conversations’ course, and who a day later had a 1-1 coaching session:

“Dear Arnie,

Today I had what I might previously have thought of as a difficult conversation.

Thanks to your training session on Monday and the coaching session we had yesterday, I felt perfectly calm and in control of the situation and was able to present myself professionally and fluently.

I cannot thank you enough for the time you spent with me yesterday, and I wanted you to know the impact it has had on me both personally and professionally.

Thank you.”

(Name withheld)