Quality Communicationworkshop outline

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Who should attend, and why?

This programme falls into two halves: we will look firstly at a strategic, big picture approach to communication – who, what, how, when, where and why?  What are your options, and what will your strategy be?  Then we will look through the other end of the telescope – at the language of communication – what people say, and how they say it – because little things make a big difference.  If you would like to examine and improve your current practice in both of these areas, this course is for you…

Outcomes:

By the end of this workshop you will

  • be able to devise an effective strategy for large scale communication, based on a set of criteria against which the quality of the strategy can be assessed
  • know how to use words and tone sensitively, to create exactly the impact you want – and avoid the opposite!

Content:

  • The bigger picture: sharing practice – what do you do now, and how effective is it?
  • What makes for quality communication at a strategic level?
  • Setting quality criteria – then working out how to deliver them
  • The forensic approach to language: being careful, not careless, with words and tone
  • Case work examples
  • Personal reflection and action planning

Development Method:

The workshop will be a mix of facilitator input, group discussion, practical examples and case work, reflection and action planning.

Comments:

  •  “I will use plainer English, particularly regarding documentation sent to teachers – I changed the style and tone of a letter I drafted during the lunch break!” (senior manager, Manchester)

Find out more …

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overview

This programme falls into two halves: we will look firstly at a strategic, big picture approach to communication – who, what, how, when, where and why?  What are your options, and what will your strategy be?  Then we will look through the other end of the telescope – at the language of communication – what people say, and how they say it – because little things make a big difference. 

who should attend and why?

If you would like to examine and improve your current practice in either or both of these areas, this course is for you…

outcomes

By the end of this workshop you will

  • be able to devise an effective strategy for large scale communication, based on a set of criteria against which the quality of the strategy can be assessed
  • know how to use words and tone sensitively, to create exactly the impact you want – and avoid the opposite!

content

  • The bigger picture: sharing practice – what do you do now, and how effective is it?
  • What makes for quality communication at a strategic level?
  • Setting quality criteria – then working out how to deliver them
  • The forensic approach to language: being careful, not careless, with words and tone
  • Case work examples
  • Personal reflection and action planning

development method

The workshop will be a mix of facilitator input, group discussion, practical examples and case work, reflection and action planning.

“I will use plainer English, particularly regarding documentation sent to teachers – I changed the style and tone of a letter I drafted during the lunch break!”

Senior manager, Manchester
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would you like to know more?

… everything you need to know about effective workshops can be found via these links…

you may be interested in:

related workshops:

which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

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We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…