Challenging Difficult Conversations
Training Courses
The BDA of challenging conversations: what to do Before, During and After any conversation, to minimise difficulties.
What are the situations in which challenging conversations occur? What makes a conversation challenging? What can you do to manage the situation, the other person, and yourself, for a positive outcome? These training courses will address all these issues, in principle and in practice.
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view availability & bookChallenging Conversations Workshop Content
Managing the situation, the other person, & yourself
Why and how these are the 3 factors that are most likely to make any work-based conversation challenging, plus tips to plan for and manage each of them effectively.
Before, during & after the meeting
Tools and techniques to help you prepare, then manage the conversation effectively, and be clear about 'what happens next?'
Key skills
A toolkit of skills to help you listen actively, ask useful questions, and build consensus and agreement.
How do I react?
Whatever the situation, or however the other person or group is behaving, you still can choose your reaction, your response. Make sure you retain ownership of your own response, rather than have it controlled by others.
Who is challengingdifficult conversations training for?
Our Challenging Conversations training courses are ideal for anyone who will sometimes be involved in challenging conversations, and wants a set of tools, tips and techniques to minimise the risk of such conversations occurring, and to manage them effectively should that happen. The workshop is particularly relevant for anyone who wants to:
Prefer to talk to a human?
We'd love to (e)meet you. Book a video call now and we can have a vitual coffee and chat about what you're looking for.
schedule a chatChallenging Conversations Workshop Activities
We are always happy to adapt both learning content and delivery style to match your specific needs, so treat this page as a starting point, and we'll adapt it to be just right.
Never 'death by powerpoint'
We always provide a variety of learning approaches in each of our workshops.
Each workshop typically includes learning input from the trainer, supported by a range of mixed media, interactive elements, discussion and group work. Most workshops also include case work and practical skill-development activities to apply the learning, with more time dedicated to this in the longer courses.
'Want more?' resource pack
In addition to providing a copy of any slide deck, we always provide a ‘want more’ section, of curated resources including book summaries, podcasts, downloads and articles.
My attention can easily wander, but this was never the case here, largely due to the variety of learning approaches used. Never a dull moment!
What are the benefits of challengingdifficult conversations training?
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Book Review:
The Power of Difference
by Simon Fanshawe
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For workshops and coaching sessions, you can check availability & book using the form below. Pay now online, or later by invoice - it's up to you.