Challenging Conversationsworkshop outline

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Who should attend, and why?

This one day workshop is for anyone facing a 1-1 conversation which might be tricky, and who wants a number of strategies, tools, tactic and skills to help them make such a conversation more successful.

Outcomes:

By the end of this workshop you will

  • know the circumstances likely to lead to a challenging conversation
  • know the 3 key factors that are most likely to make a conversation challenging
  • be able to identify, then skilfullly use, key tools and skills to improve your chances of making it less challenging
  • appreciate how important attitude and feelings are to the effectiveness of any conversation

Content:

  • What makes a challenging conversation challenging?
  • Identifying the 3 most common factors (A, B & C)
  • Factor A: why and how does it happen; ways of preventing or reducing its likelihood or impact
  • Factor B: how and why does this happen, ways of removing the factor or minimising its consequence
  • Factor C: why does it ‘go wrong’; what to do to prevent it going wrong

Development Method:

The workshop will be a mix of facilitator input, group discussion, a short video extract, practical activities, and feedback.

Comments:

  • “Trainer has excellent communication skills, very easy to respond to” (Manager, Merseycare NHS)

Find out more …

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overview

Many of us face challenging situations, which we know in advance might be tricky, or unexpectedly turn difficult. This programme will help you prepare for, and deal effectively with, such situations.

who should attend and why?

This workshop is for anyone facing a 1-1 conversation which might be tricky, and who wants a number of strategies, tools, tactic and skills to help them make such a conversation more successful.

outcomes

By the end of this workshop you will

  • know the circumstances likely to lead to a challenging conversation
  • know the 3 key factors that are most likely to make a conversation challenging
  • be able to identify, then skilfullly use, key tools and skills to improve your chances of making it less challenging
  • appreciate how important attitude and feelings are to the effectiveness of any conversation

content

  • What makes a challenging conversation challenging?
  • Identifying the 3 most common factors (A, B & C)
  • Factor A: why and how does it happen; ways of preventing or reducing its likelihood or impact
  • Factor B: how and why does this happen, ways of removing the factor or minimising its consequence
  • Factor C: why does it ‘go wrong’; what to do to prevent it going wrong

development method

The workshop will be a mix of facilitator input, group discussion, a short video extract, practical activities, and feedback.

“Trainer has excellent communication skills, very easy to respond to”

Manager, Merseycare NHS
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would you like to know more?

… everything you need to know about effective workshops can be found via these links…

you may be interested in:

related workshops:

which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

how to check availability

Simply start the booking process and select the service which you are interested in. This will show you a calendar with available dates.
You are not required to pay at the point of booking, so if you would like to reserve a workshop date, please feel free to book and pay by invoice later.

booking multiple sessions

You can schedule multiple bookings of a single type (e.g. multiple coaching sessions), however to schedule a different type of booking, please repeat the scheduling process.

payment options

You have two payment options when booking. You can choose to pay by card at the point of booking, or to pay later by invoice (BACS).

(All prices shown during booking include VAT at 20%)

How To Check Availability

Simply start the booking process and select the service which you are interested in. This will show you a calendar with available dates.
You are not required to pay at the point of booking, so if you would like to reserve a workshop date, please feel free to book and pay by invoice later.

Booking Multiple Sessions

You can schedule multiple bookings of a single type (e.g. multiple coaching sessions), however to schedule a different type of booking, please repeat the scheduling process.

Payment Options

You have two payment options when booking. You can choose to pay by card at the point of booking, or to pay later by invoice (BACS).

(All prices shown during booking include VAT at 20%)

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

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