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consequence assertion

The five essential steps for dealing effectively with persistent and beligerent behaviour – a process that always leaves you, rather than them, in control…

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standards, targets & excellence

This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.

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confidence

You are confident – that’s the truth. The trouble is, you may not believe it. This pod helps you recognise the truth, and develop ways you can increase both the range and depth of your confidence, and overcome any barriers that may exist to being more confident.

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Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…