new quotes published daily… the perfect place to find that that key killer quote for a presentation
models, acronyms, lorem ipsum etc etc
models, acronyms, lorem ipsum etc et
models, acronyms, lorem ipsum etc etc
models, acronyms, lorem ipsum etc et
Practitioner and Master Practitioner qualifications, accredited by the Society of NLP
podcast
…on management and personal development… new episodes weekly.
new quotes published daily… the perfect place to find that that key killer quote for a presentation
book a free 30 minute coaching session now to discuss your needs and see if we’re the right fit
all our coaching packages are supplemented with free access to our extensive ‘pod’ library…
… podcast covering management and personal development themes.
Search >200 quotes by theme… the perfect place to find that that key killer quote for a presentation
… our take on a wide range of relevant themes from management and personal development to the best of what’s ‘out there’…
… short, sharp morality tales for managers – often to make you smile, and always to make you think.
… including monthly bitesize workshops; anyone can attend, but places are limited, so book now…
This video is from our dealing with complaints pod, which covers a three-step approach to a helpful first response.
If you haven’t met the pods yet, please check out our demo site.
Mary Gober, a well-known customer specialist, offers this 3-word phrase as a really helpful way of dealing in the moment with any customer complaint or concern. And the 3 words are – sorry, glad, sure. Sorry, glad, sure. And it’s worth learning, because it’s a good way of instantly being able to take control of the situation, and work satisfactorily from complaint to something much more satisfactory. So:
So those three words form the basis of a process from difficulty to satisfaction.
I’m sorry it didn’t work. I’m glad you’ve brought it to my attention. I’m sure we can resolve this straight away.
… occasional goodies by email – free resources, early bird booking for free events, special offers, and our latest news.
*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.