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This video is from our customer satisfaction triangle pod, which covers the three factors that are most critical to your customers’ satisfaction.
If you haven’t met the pods yet, please check out our demo site.
The customer satisfaction triangle shows the three key factors that together create customer satisfaction. The first is the quality of the service or product wanted by the customer. Service, as in advice, or product, as in a repaired lock fitted to a door. The second, support, refers to everything between the service or product and the customer that either helps the customer get or use the service or product, or gets in the way. For example, instructions on how to assemble a shelf; or directions from the car park to the main entrance. The third is staff: how well the customer is treated by the staff providing the service or product.
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