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This video is from our customer satisfaction triangle pod, which covers the three factors that are most critical to your customers’ satisfaction.

If you haven’t met the pods yet, please check out our demo site. 

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customer satisfaction triangle

The triangle identifies and links three key factors that together make the most impact on customer satisfaction: service, support and staff…
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The customer satisfaction triangle shows the three key factors that together create customer satisfaction.  The first is the quality of the service or product wanted by the customer.  Service, as in advice, or product, as in a repaired lock fitted to a door. The second, support, refers to everything between the service or product and the customer that either helps the customer get or use the service or product, or gets in the way.  For example, instructions on how to assemble a shelf; or directions from the car park to the main entrance.  The third is staff: how well the customer is treated by the staff providing the service or product.

want to chat about how you could use the pods? … please get in touch :-)

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*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…