what are you looking for?

  • workshop format:

  • themes:

  • sort results by:

can we help you find something?

This video is from one of our series of challenging conversations pods, and covers the different choices you can make in managing your response.

If you haven’t met the pods yet, please check out our demo site. 

Play Video
Play Video

challenging conversations:
choose your response

When the other person’s behaviour is challenging, you need to respond effectively. This video shows you the options you have, and why some will serve you and the conversation better than others.
Share on facebook
Share on twitter
Share on linkedin

Imagine you were in a challenging conversation, and facing these challenging behaviours: personal, indifferent, sarcastic, aggressive, belittling, abusive, intimidating.  And suppose in response to those behaviours you were behaving in the following ways: weak, nervous, distracted, upset, confused, scared, low self control.  And suppose that the behaviours you were getting from the other person were just the same, but instead this time this is how you behaved: strong, skilled, comfortable, doing your best, positive, confident, high self control.  And now consider this: imagine you had a choice of these two types of behaviour: the ones on the left, or the ones on the right. Which list do you think would equip you best for dealing with the challenging conversation? If as I suspect you choose the list on the right, then here’s the key point: you own the behaviours on either list.  They’re all your behaviours – they’re down to you.  Simply, the choice is yours.

want to chat about how you could use the pods? … please get in touch :-)

which service are you interested in?

*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.

Live Poll - Mitsubishi - 06/21 - Lift Off

Group

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…

We know it’s a faff
And a bit of a pain;
But it really helps us
Stay on top of our game…