new quotes published daily… the perfect place to find that that key killer quote for a presentation
models, acronyms, lorem ipsum etc etc
models, acronyms, lorem ipsum etc et
models, acronyms, lorem ipsum etc etc
models, acronyms, lorem ipsum etc et
Practitioner and Master Practitioner qualifications, accredited by the Society of NLP
podcast
…on management and personal development… new episodes weekly.
new quotes published daily… the perfect place to find that that key killer quote for a presentation
book a free 30 minute coaching session now to discuss your needs and see if we’re the right fit
all our coaching packages are supplemented with free access to our extensive ‘pod’ library…
… podcast covering management and personal development themes.
Search >200 quotes by theme… the perfect place to find that that key killer quote for a presentation
… our take on a wide range of relevant themes from management and personal development to the best of what’s ‘out there’…
… short, sharp morality tales for managers – often to make you smile, and always to make you think.
… including monthly bitesize workshops; anyone can attend, but places are limited, so book now…
Our growing library of free resources includes series such as stories, articles, top ten tips and videos.
Use the resource finder to look for something specific, or just browse the full collection.
There are a number of styles available to managers – so how do you decide which one to choose for any given situation? This pod explains the three key factors that together, are likely to determine you management style.
Of course, you may be too busy to listen to this podcast…but you’ll regret it if you don’t – since then you’ll never know how useful these top ten tips would have been…
How to personally make the best of any difficult situation, and be better prepared for the next one…
Here are ten top tips to help you build and maintain positive relationships with those you work or socialise with, quickly and easily…
How an understanding of human behaviour – how we act, and why – can help you ‘nudge’ people towards or away from particular choices and outcomes…
The other end of feedback…all feedback is useful, if you know how to use it. This podcast will help you make the best of any feedback you receive…
How to decide what to say when giving feedback, and how to say it… So that the impact is positive and effective for everyone involved.
When the other person’s behaviour is challenging, you need to respond effectively. This video shows you the options you have, and why some will serve you and the conversation better than others.
The three key factors that make conversations challenging, including context, the other person’s behaviour, and you – and your attitude. Also what to do about it – before, during and afterwards
Whatever the provocation, you own your response. So the difference is mainly in your response, which you can do something about….
How to create a positive impression, and build credibility, likeability and affinity: all key factors to help you build and deliver positive influence consistently and authentically over time.
Ten top tips to help you deal with key issues such as interruptions, emails, overload, deadlines, and opportunity costs
When the customer has a complaint, you need a way of having a first response that’s helpful and reassuring; this three step process will help you achieve this…
Which is the quality product, and why? and who decides – the customer or the provider? And does fit for purpose depend on use and context?
The customer service grid outlines the four key factors your organisation needs to get right to please and retain your customers – your core and ancillary services, and your standards and targets in each of these areas.
A humorous example of language ambiguity, and the difference between experience and the meaning given to it – plus how lucky can you be!
This video focuses on the gap between performance requirements and performance delivery, and, if there is a gap between the two, how to close it.
Why do conversations become challenging? There are three key factors that tend to be responsible = the situation, the other person, and yourself. This video explores these three factors…
… occasional goodies by email – free resources, early bird booking for free events, special offers, and our latest news.
*online booking is available for half day workshops only. If you are interested in customised length or content, please get in touch and we’d be happy to help.